Course overview

Managing Performance Concerns

Learn to address recurring performance concerns through clear expectations, relevant evidence, and practical support. Practice investigating the causes of a performance gap, agreeing on improvement actions, and reviewing progress before deciding what should happen next.

Addressing performance concerns with a clear plan

Designed for new and aspiring managers, this course follows a supervisor as she investigates recurring errors, agrees on support, and reviews an employee’s progress. Brief videos and interactive scenarios help you examine possible causes, define responsibilities, and assess whether the agreed support was provided. You’ll receive feedback on your decisions and develop an application plan for a performance concern, including when to revise support or seek guidance.